Return Policy - Return or Exchange


Return Process

1. Please submit the application within 7 working days after receiving the products. 
2. Make sure to keep the original state of the returned items, does not affect the secondary sales.
3. Return requirements are approved, send the relevant products to the designated locations. 
After receiving the return, we need 3-5 business days to deal with the packages.

Not the case for return

1.Non-Satisfied Goods
If you receive your products and you are not completely satisfied you may return the items to us.
Returns will take approximately 5 working days for the process once the goods have arrived. 
Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

2.Non-Returnable
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.

3.Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

 

Refund Policy - 45 Days' Full-Refund Guarantee


1.If the product is faulty, you could send it back for a full refund within 45 days of receiving it. Return shipping fee is available.

2.If the product is completely broken, we could offer you a full refund or resend you a new one since you submit the problem within 45 days of receiving the product.

3.If the product is slightly damaged and you want to retain it, we would offer you a partial refund.

4.If you have emailed us for a refund, once we have approved it your money will be refunded. The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below.

 Payment Method: Refund Time Once Approved                  

PayPal Express Checkout:Within one business day

 

How to Request Warranty


If the item has an issue, please submit a ticket to our customer service center service@yosoodirect.com

Please follow the warranty process:

1.Please describe the problem of the item in details(what happened and when), stating your order number and product code ( sku number).

2.Please tell us what steps you have already taken to solve the issue.

3.Please offer us the item code indicated on the outer package.

4.Please send us clear picture or video of the defects in good lighting.

We will update customer in 24 hours and solve it soon.

 

Kindly Notice

 

Generally we advise returning the package through ordinary postal services in order to get a Customs Form for international packages. If you use a courier agency such as UPS, DHL or FedEx, we couldnot cover the shipping fees or the Customs fee that might be applied.

And we are not responsible if goods were lost when sent back without tracking number. We would deal with the refund within 24 hours after we receive the return goods.